Crisis Management and Communication

Course Length: 2 days Code CCMAN

Business continuity management aims to ensure that crisis do not occur, but should the worst come, an effective crisis management can make A DIFFERENCE between business-as-usual or disaster...This seminar describes tactics and techniques for effective crisis management and communication. We talk about message maps, notification systems, crisis communication and disaster response. Crisis management is a question of organization - so we will show how to use and build checklists and business continuity plans. The most Important thing is to build a capable emergency management team and the role of incident response. We will finish the seminar with a list of critical success factors for effective crisis management.

PANDEMIC Work Shop

Course Length: 1 day Code FLUWS

In the 21st-century, effective emergency communications are an obvious must have. Without the right, planned communication strategy, chaos abounds in an already catastrophic situation. In a pandemic flu outbreak, out of 100 employees, 40 are absent from work. Twenty people are ill; 10 people are caring for ill family members and 10 are absent due to fears of infection.
How do you communicate quickly and effectively when 40% of your workforce is absent? What will you do when confronted with questions about benefits, product delivery, and absentee policies?
Like earthquakes, floods, fire, and terrorist attacks, a pandemic outbreak has the potential to cause major business interruptions, not to mention confusion, fear, and panic in and out of the workplace. Successfully managing major business interruptions, such as a pandemic flu outbreak, requires a comprehensive communication plan. This seminar shows tactics and solution to ensure that your business will continue even in such an emergency.

Crisismanagement and Communication

Course Length: 2 days Code CCMAN

Business continuity management aims to ensure that crisis do not occur, but should the worst come, an effective crisis management can make A DIFFERENCE between business-as-usual or disaster...This seminar describes tactics and techniques for effective crisis management and communication. We talk about message maps, notification systems, crisis communication and disaster response. Crisis management is a question of organization - so we will show how to use and build checklists and business continuity plans. The most Important thing is to build a capable emergency management team and the role of incident response. We will finish the seminar with a list of critical success factors for effective crisis management.

Planning and realizing tt-exercises (tabbe top)

Course Length: 1 or 2 days Code TATOP

Exercises are an excellent way to prepare for disastrous events. Review of successful responses to emergencies over the years has shown that pre-emergency exercise pays huge dividends when an actual emergency occurs. This is especially true in instances where communities were involved in full-scale exercises that tested the range of response activities, communications protocols, and resources to be applied. This seminar gives an overview on how to develop an effective strategy to setup discussion- and operation based exercises, based on the HSEEP methodology.

CIIP in Singapore - WHO is affected

Course Length: 1 day Code CIPSG

Singapore is one of the most advanced countries in the world, using every possible type of high tech to optimize its infrastructure. However, the country also depends on the smooth operation and stability of its critical infrastructure like water, power and transport. This modern interlinked - critical infrastructure depends more and more on IT a disruption of the communication can give more damage than a conventional attack. Air- or traffic control systems are a very attractive target for terrorists too. This Seminar helps to identify Singapore’s critical infrastructure and shows how to develop an effective Risk Strategy.

How to setup a modern CSIRT  ?

Course Length: 2 days Code CSIRT

Communication networks and information systems have become an essential factor in economic and social development. Computing and networking are now becoming ubiquitous utilities in the same way electricity or water supply are.
The security of communication networks and information systems and their availability in particular, is therefore of increasing concern to society. This stems from the risk of problems to key information systems, due to system complexity, accidents, mistakes and attacks to the physical infrastructures that deliver services critical to the well-being of the citizens.
This seminar/workshop shows how to setup a modern Computer Security Emergency Response Team, using the methodology developed by ENISA. (European Network Information Security Agency)
The primary target groups for this seminar are governmental and other institutions (like operators of critical Infrastructure) that decide to set up a CSIRT in order to protect their own IT infrastructure or that of their stakeholders.